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CPSC, Crystal Mountain Water Cooler Corp. Announce Recall of Water Coolers

Reported: April 4, 2002 Initiated: April 4, 2002 #02134

Product Description

The Hot & Cold Water Dispenser is an upright water dispenser, with two faucets. One faucet has a red lever and one faucet has a blue lever. The unit stands at 35 5/8 inches high (89.525 cm), weighs 36.43 pounds (16.56 kgs) and has a base area of 120.5 square inches (777.41 cm2). To determine if the water dispenser is subject to this recall, the serial number plate is located on the back at the top of the water dispenser. Only water coolers with serial numbers between 1199125 and 1100175 are included in the recall. The third and fourth digits of the serial number represent the year of production. Approximately eighty percent of the water dispensers were sold in the United States.

Reason for Recall

The hot & cold water dispenser's heater band can short circuit, posing a fire hazard to consumers.

Remedy

Consumers should turn off the hot tank power switch or simply unplug the units and contact Crystal Mountain to receive repair information. Consumers should have the serial number of their water cooler available at the time of the call.

Frequently Asked Questions

What product was recalled?
The Hot & Cold Water Dispenser is an upright water dispenser, with two faucets. One faucet has a red lever and one faucet has a blue lever. The unit stands at 35 5/8 inches high (89.525 cm), weighs 36.43 pounds (16.56 kgs) and has a base area of 120.5 square inches (777.41 cm2). To determine if the water dispenser is subject to this recall, the serial number plate is located on the back at the top of the water dispenser. Only water coolers with serial numbers between 1199125 and 1100175 are included in the recall. The third and fourth digits of the serial number represent the year of production. Approximately eighty percent of the water dispensers were sold in the United States.. Recalled by Crystal Mountain Water Cooler Corp., of Alberta, Canada. Units affected: About 12,000.
Why was this product recalled?
The hot & cold water dispenser's heater band can short circuit, posing a fire hazard to consumers.
What should consumers do?
Consumers should turn off the hot tank power switch or simply unplug the units and contact Crystal Mountain to receive repair information. Consumers should have the serial number of their water cooler available at the time of the call.
Which agency issued this recall?
This recall was issued by the CPSC on April 4, 2002. Severity: Moderate. Recall number: 02134.