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CPSC, Segway LLC Announce Voluntary Recall to Upgrade Software on Segway™ Human Transporters

Reported: September 26, 2003 Initiated: September 26, 2003 #03553

Product Description

This recall involves all Segway HT i167 ("i Series") models sold to consumers. In addition, Segway LLC is including all e167 ("e Series") and i167 models sold to commercial users, and all p133 ("p Series") models sold to consumers in test markets.

Reason for Recall

Under certain operating conditions, particularly when the batteries are near the end of charge, some Segway HTs may not deliver enough power, allowing the rider to fall. This can happen if the rider speeds up abruptly, encounters an obstacle or continues to ride, after receiving a low-battery alert.

Remedy

Call Segway LLC for information on how to receive a free software upgrade. Segway LLC is directly contacting owners of these products. Riders are reminded that, even after the software upgrade, appropriate operating techniques, as described in Segway HT user materials, are essential to safety.

Details

Units Affected
Approximately 6,000
Official Source
https://www.cpsc.gov/Recalls/2003/CPSC-Segway-LLC-Announce-Voluntary-Recall-to-Upgrade-Software-on-Segway-Human-Transporters

Frequently Asked Questions

What product was recalled? ▼
This recall involves all Segway HT i167 ("i Series") models sold to consumers. In addition, Segway LLC is including all e167 ("e Series") and i167 models sold to commercial users, and all p133 ("p Series") models sold to consumers in test markets.. Recalled by Segway LLC, of Manchester, New Hampshire. Units affected: Approximately 6,000.
Why was this product recalled? ▼
Under certain operating conditions, particularly when the batteries are near the end of charge, some Segway HTs may not deliver enough power, allowing the rider to fall. This can happen if the rider speeds up abruptly, encounters an obstacle or continues to ride, after receiving a low-battery alert.
What should consumers do? ▼
Call Segway LLC for information on how to receive a free software upgrade. Segway LLC is directly contacting owners of these products. Riders are reminded that, even after the software upgrade, appropriate operating techniques, as described in Segway HT user materials, are essential to safety.
Which agency issued this recall? ▼
This recall was issued by the CPSC on September 26, 2003. Severity: Moderate. Recall number: 03553.

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