PlainRecalls
CPSC Moderate Active

CPSC, Casio Inc. Announce Recall of Piano Benches

Reported: May 5, 2004 Initiated: May 5, 2004 #04132

Product Description

This recall involves two model benches, the Bench DK, made of dark wood and the Bench LT, made of light wood. The bench has a plush leather covering and measures about 22 inches by 13½ inches with 17½-inch tall legs. Each bench comes with a small sticker that reads, "Made in China" and some units have a gold emblem that reads, "GAO JI CHUANG." Benches were sold separately and with Casio's electronic pianos.

Reason for Recall

The screws and bracket assemblies attaching the legs to the bench can weaken and detach, causing the bench seat to collapse during normal use.

Remedy

Consumers should stop using the benches immediately and contact Casio for instructions on how to return the product for a full refund plus an incentive payment. Consumers who purchased a Casio Eighty Eight key digital piano, model AP31 from Costco Wholesale Corporation should return only the bench to their local Costco retailer. Consumers who purchased a Casio Eighty Eight key digital piano, model AP31 or PX100 from Sam's Club will receive a box, instructions, and a return label to return the bench back to Casio. Do not return benches to Sam's Clubs. Consumers who purchased the keyboard and bench together will receive $125 toward the purchase of a replacement bench and consumers who purchased a bench separately will receive a full refund of the purchase price plus a $25 incentive payment.

Frequently Asked Questions

What product was recalled?
This recall involves two model benches, the Bench DK, made of dark wood and the Bench LT, made of light wood. The bench has a plush leather covering and measures about 22 inches by 13½ inches with 17½-inch tall legs. Each bench comes with a small sticker that reads, "Made in China" and some units have a gold emblem that reads, "GAO JI CHUANG." Benches were sold separately and with Casio's electronic pianos.. Recalled by Casio Inc., Dover, N.J.. Units affected: 18,000.
Why was this product recalled?
The screws and bracket assemblies attaching the legs to the bench can weaken and detach, causing the bench seat to collapse during normal use.
What should consumers do?
Consumers should stop using the benches immediately and contact Casio for instructions on how to return the product for a full refund plus an incentive payment. Consumers who purchased a Casio Eighty Eight key digital piano, model AP31 from Costco Wholesale Corporation should return only the bench to their local Costco retailer. Consumers who purchased a Casio Eighty Eight key digital piano, model AP31 or PX100 from Sam's Club will receive a box, instructions, and a return label to return the bench back to Casio. Do not return benches to Sam's Clubs. Consumers who purchased the keyboard and bench together will receive $125 toward the purchase of a replacement bench and consumers who purchased a bench separately will receive a full refund of the purchase price plus a $25 incentive payment.
Which agency issued this recall?
This recall was issued by the CPSC on May 5, 2004. Severity: Moderate. Recall number: 04132.