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Wireless Headset Batteries Recalled by GN Netcom Due to Fire Hazard

Reported: October 14, 2008 Initiated: October 14, 2008 #09010

Product Description

This recall involves ATL lithium-ion polymer batteries in GN9120 wireless headsets. The headsets are intended primarily for professional use in offices and call centers. The product is sold with three components: a base station, headset and power adapter. "GN Netcom" or "GN9120" is printed on the base station and headset. The affected batteries have part number 603028 and have a white plastic enclosure. The batteries are labeled "Made by ATL (Amperex Technology Ltd.)" and "(ATL P/N 603028)." Batteries sold as a replacement part are labeled "GN9120 battery replacement kit."

Reason for Recall

An internal short circuit in the lithium-ion polymer batteries can cause the batteries to overheat, posing a fire hazard.

Remedy

Consumers should immediately stop using and unplug the headsets. Consumers should contact GN Netcom to receive a replacement battery.

Details

Units Affected
About 525,000 (an additional 675,000 were sold outside the U.S.)
Official Source
https://www.cpsc.gov/Recalls/2009/Wireless-Headset-Batteries-Recalled-by-GN-Netcom-Due-to-Fire-Hazard

Frequently Asked Questions

What product was recalled? ▼
This recall involves ATL lithium-ion polymer batteries in GN9120 wireless headsets. The headsets are intended primarily for professional use in offices and call centers. The product is sold with three components: a base station, headset and power adapter. "GN Netcom" or "GN9120" is printed on the base station and headset. The affected batteries have part number 603028 and have a white plastic enclosure. The batteries are labeled "Made by ATL (Amperex Technology Ltd.)" and "(ATL P/N 603028)." Batteries sold as a replacement part are labeled "GN9120 battery replacement kit.". Recalled by GN Netcom Inc., of Nashua, New Hampshire. Units affected: About 525,000 (an additional 675,000 were sold outside the U.S.).
Why was this product recalled? ▼
An internal short circuit in the lithium-ion polymer batteries can cause the batteries to overheat, posing a fire hazard.
What should consumers do? ▼
Consumers should immediately stop using and unplug the headsets. Consumers should contact GN Netcom to receive a replacement battery.
Which agency issued this recall? ▼
This recall was issued by the CPSC on October 14, 2008. Severity: Moderate. Recall number: 09010.

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