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Samsung Recalls to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 911 in a No-Service Area

Reported: May 22, 2009 Initiated: May 22, 2009 #09744

Product Description

This recall involves "Jitterbug" cell phones model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software. No other Samsung wireless phones or software versions are included in this recall.

Reason for Recall

The recalled cell phones that are in a no-service area and display an "out of range, try again later" message could fail to connect to emergency 911.

Remedy

Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade. Consumers should call Samsung if they have not already been contacted.

Details

Units Affected
About 160,000
Official Source
https://www.cpsc.gov/Recalls/2009/Samsung-Recalls-to-Upgrade-Certain-Cell-Phones-Could-Fail-to-Reach-Emergency-911-in-a-No-Service-Area

Frequently Asked Questions

What product was recalled? ▼
This recall involves "Jitterbug" cell phones model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software. No other Samsung wireless phones or software versions are included in this recall.. Recalled by Samsung Telecommunications America, of Richardson, Texas. Units affected: About 160,000.
Why was this product recalled? ▼
The recalled cell phones that are in a no-service area and display an "out of range, try again later" message could fail to connect to emergency 911.
What should consumers do? ▼
Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade. Consumers should call Samsung if they have not already been contacted.
Which agency issued this recall? ▼
This recall was issued by the CPSC on May 22, 2009. Severity: Moderate. Recall number: 09744.

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