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Navien Recalls Tankless Water Heaters Due to Risk of Carbon Monoxide Poisoning

Reported: December 27, 2011 Initiated: December 27, 2011 #12074

Product Description

Navien tankless hot water heaters are white with "T-Creator" and "NAVIEN" on the front. Recalled model numbers are CR-180(A), CR-210(A), CR-240(A), CC-180(A), CC-210(A) and CC-240(A) manufactured in 2008. A label on the side of the water heater lists the model number along with the manufacturing year in YYYY format.

Reason for Recall

An unstable connection can cause the water heater's vent collar to separate or detach if pressure is applied. A detached vent collar poses a risk of carbon monoxide poisoning to the consumer.

Remedy

Consumers should immediately stop using and check the model and manufacture year information on their Navien water heater. Consumers with recalled water heaters should immediately contact Navien to schedule a free repair. Navien will replace all Nylon 66 vent collar with PVC collars. Consumers who continue use of the water heaters while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home.

Details

Units Affected
About 13,000
Official Source
https://www.cpsc.gov/Recalls/2012/Navien-Recalls-Tankless-Water-Heaters-Due-to-Risk-of-Carbon-Monoxide-Poisoning

Frequently Asked Questions

What product was recalled? ▼
Navien tankless hot water heaters are white with "T-Creator" and "NAVIEN" on the front. Recalled model numbers are CR-180(A), CR-210(A), CR-240(A), CC-180(A), CC-210(A) and CC-240(A) manufactured in 2008. A label on the side of the water heater lists the model number along with the manufacturing year in YYYY format.. Recalled by Kyung Dong Navien Co. Ltd., South Korea. Units affected: About 13,000.
Why was this product recalled? ▼
An unstable connection can cause the water heater's vent collar to separate or detach if pressure is applied. A detached vent collar poses a risk of carbon monoxide poisoning to the consumer.
What should consumers do? ▼
Consumers should immediately stop using and check the model and manufacture year information on their Navien water heater. Consumers with recalled water heaters should immediately contact Navien to schedule a free repair. Navien will replace all Nylon 66 vent collar with PVC collars. Consumers who continue use of the water heaters while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home.
Which agency issued this recall? ▼
This recall was issued by the CPSC on December 27, 2011. Severity: Moderate. Recall number: 12074.

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