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Visonic Amber Personal Emergency Response Kits Recalled Due to Failure to Signal Emergency Assistance

Reported: February 12, 2014 Initiated: February 12, 2014 #14104

Product Description

The recalled Visonic Amber SelectX Personal Emergency Response System (PERS) kit enables a user to push a button on a pendant to signal a request for assistance. An Amber kit consists of one wireless pendant worn by the user, one Amber brand base station, generally connected to a phone line, a power supply and backup battery. Base stations are white, rectangular and measure about 9 inches wide by 7 inches deep by 2 inches high with gray emergency, call and check buttons. Recalled models have catalog number 0-100729 and serial numbers 1612002383 through 501206949. The first four digits represent manufacture dates April 2012 through December 2012 in WWYY format. The first two digits are week of manufacture and the second two numbers are the year of manufacture. For example serial number 2312 600299 indicates a manufacturing date of the 23rd week of 2012 or roughly June 2012. Each unit has an external label on the back of the base station, with the product name and serial number. Amber base stations previously recalled due to a different problem also had catalog number 0-100729 and serial numbers 2308600299 through 3013079617.

Reason for Recall

Following a reboot or system reset, the Amber SelectX Base Stations can fail to operate and detect an emergency signal from the personal pendant.

Remedy

Consumers should immediately contact their system installer or a Visonic alarm installation professional to replace the recalled base station with a new unit.

Details

Units Affected
About 1,700 (previous recall of 24,000 units in September 2013)
Official Source
https://www.cpsc.gov/Recalls/2014/Visonic-Amber-Personal-Emergency-Response-Kits-Recalled

Frequently Asked Questions

What product was recalled? ▼
The recalled Visonic Amber SelectX Personal Emergency Response System (PERS) kit enables a user to push a button on a pendant to signal a request for assistance. An Amber kit consists of one wireless pendant worn by the user, one Amber brand base station, generally connected to a phone line, a power supply and backup battery. Base stations are white, rectangular and measure about 9 inches wide by 7 inches deep by 2 inches high with gray emergency, call and check buttons. Recalled models have catalog number 0-100729 and serial numbers 1612002383 through 501206949. The first four digits represent manufacture dates April 2012 through December 2012 in WWYY format. The first two digits are week of manufacture and the second two numbers are the year of manufacture. For example serial number 2312 600299 indicates a manufacturing date of the 23rd week of 2012 or roughly June 2012. Each unit has an external label on the back of the base station, with the product name and serial number. Amber base stations previously recalled due to a different problem also had catalog number 0-100729 and serial numbers 2308600299 through 3013079617.. Recalled by Visonic Ltd., of Tel Aviv, Israel. Units affected: About 1,700 (previous recall of 24,000 units in September 2013).
Why was this product recalled? ▼
Following a reboot or system reset, the Amber SelectX Base Stations can fail to operate and detect an emergency signal from the personal pendant.
What should consumers do? ▼
Consumers should immediately contact their system installer or a Visonic alarm installation professional to replace the recalled base station with a new unit.
Which agency issued this recall? ▼
This recall was issued by the CPSC on February 12, 2014. Severity: Moderate. Recall number: 14104.

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