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Microsoft Recalls AC Power Cords for Surface Pro Devices Due to Fire, Shock Hazards

Reported: February 2, 2016 Initiated: February 2, 2016 #16089

Product Description

This recall involves AC power cords sold with Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 computers before March 15, 2015. Surface Pro and Surface Pro 2 devices have a black case with the product name on the back of the device toward the bottom. Surface Pro 3 computers have a silver case with "Windows 8 Pro" on the back of the device under the kickstand. This recall also involves accessory power supply units that include an AC power cord sold separately before March 15, 2015. The recalled power cords do not have a 1/8-inch sleeve on the cord on the end that connects to the power supply.

Reason for Recall

The power cords can overheat, posing fire or shock hazards.

Remedy

Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord.

Details

Units Affected
About 2.25 million (in addition, about 190,000 were sold in Canada)
Official Source
https://www.cpsc.gov/Recalls/2016/Microsoft-Recalls-AC-Power-Cords-for-Surface-Pro-Devices

Frequently Asked Questions

What product was recalled? ▼
This recall involves AC power cords sold with Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 computers before March 15, 2015. Surface Pro and Surface Pro 2 devices have a black case with the product name on the back of the device toward the bottom. Surface Pro 3 computers have a silver case with "Windows 8 Pro" on the back of the device under the kickstand. This recall also involves accessory power supply units that include an AC power cord sold separately before March 15, 2015. The recalled power cords do not have a 1/8-inch sleeve on the cord on the end that connects to the power supply.. Recalled by Microsoft Corp., of Redmond, Wash. Units affected: About 2.25 million (in addition, about 190,000 were sold in Canada).
Why was this product recalled? ▼
The power cords can overheat, posing fire or shock hazards.
What should consumers do? ▼
Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord.
Which agency issued this recall? ▼
This recall was issued by the CPSC on February 2, 2016. Severity: Moderate. Recall number: 16089.

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