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NHTSA Critical Active

MERCEDES-BENZ 2016-2017: LANE DEPARTURE: BLIND SPOT DETECTION

Reported: March 7, 2017 Initiated: March 7, 2017 #17V148000

Product Description

Daimler Vans USA LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Metris vehicles. These vans were to be equipped with the Blind Spot Monitoring (BSM) feature, however, the installed instrument cluster and steering wheel does not support the function, and thus, the BSM system does not work on the vehicle.

Reason for Recall

Daimler Vans USA LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Metris vehicles. These vans were to be equipped with the Blind Spot Monitoring (BSM) feature, however, the installed instrument cluster and steering wheel does not support the function, and thus, the BSM system does not work on the vehicle.

Hazard

If a vehicle is in the driver's blind spot, but the BSM system does not warn the driver, there would be an increased risk of a crash.

Remedy

DVUSA will notify owners, and dealers will install the correct instrument cluster and steering wheel to enable the BSM function, free of charge. Interim notices informing owners of the safety risk were mailed on May 8, 2017. Owners will receive a second notice when the remedy becomes available. The recall began on May 26, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.

Details

Recalling Firm
MERCEDES-BENZ
Distribution
United States
Official Source
https://www.nhtsa.gov/recalls?nhtsaId=17V148000

Frequently Asked Questions

What product was recalled? ▼
Daimler Vans USA LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Metris vehicles. These vans were to be equipped with the Blind Spot Monitoring (BSM) feature, however, the installed instrument cluster and steering wheel does not support the function, and thus, the BSM system does not work on the vehicle.. Recalled by MERCEDES-BENZ.
Why was this product recalled? ▼
Daimler Vans USA LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Metris vehicles. These vans were to be equipped with the Blind Spot Monitoring (BSM) feature, however, the installed instrument cluster and steering wheel does not support the function, and thus, the BSM system does not work on the vehicle.
What should consumers do? ▼
DVUSA will notify owners, and dealers will install the correct instrument cluster and steering wheel to enable the BSM function, free of charge. Interim notices informing owners of the safety risk were mailed on May 8, 2017. Owners will receive a second notice when the remedy becomes available. The recall began on May 26, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
Which agency issued this recall? ▼
This recall was issued by the NHTSA on March 7, 2017. Severity: Critical. Recall number: 17V148000.

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