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HP Recalls Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards

Reported: January 4, 2018 Initiated: January 4, 2018 #18077

Product Description

This recall involves lithium-ion batteries for HP Notebook computers and mobile workstations. The batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation or for any of the products listed above.

Reason for Recall

The lithium-ion batteries can overheat, posing fire and burn hazards

Remedy

Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.

Details

Units Affected
About 50,000 (in addition, 2,600 were sold in Canada)
Official Source
https://www.cpsc.gov/Recalls/2018/HP-Recalls-Batteries-for-Notebook-Computers-and-Mobile-Workstations-Due-to-Fire-and-Burn-Hazards

Frequently Asked Questions

What product was recalled? ▼
This recall involves lithium-ion batteries for HP Notebook computers and mobile workstations. The batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation or for any of the products listed above.. Units affected: About 50,000 (in addition, 2,600 were sold in Canada).
Why was this product recalled? ▼
The lithium-ion batteries can overheat, posing fire and burn hazards
What should consumers do? ▼
Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.
Which agency issued this recall? ▼
This recall was issued by the CPSC on January 4, 2018. Severity: Moderate. Recall number: 18077.

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