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HP Expands Recall of Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards

Reported: March 12, 2019 Initiated: March 12, 2019 #19079

Product Description

The recall expansion involves lithium-ion batteries for HP commercial notebook computers and mobile workstations were sold to businesses and other organizations. The batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series, 4xx G4 series), HPx360 (310 G2), HP Pavilion x360 11inch Notebook PC, HP 11 Notebook PC, HP ZBook (17 G3, and Studio G3) mobile workstations. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation, HP ProBook 4xx G5 series, HP ENVY 15, HP Mobile Thin Clients (mt21, mt22, and mt31), or for any of the products listed above.

Reason for Recall

The lithium-ion batteries can overheat, posing fire and burn hazards.

Remedy

Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.

Details

Units Affected
About 78,500 (In addition 50,000 were previously recalled in the U.S. in January 2018.)
Official Source
https://www.cpsc.gov/Recalls/2019/HP-Expands-Recall-of-Batteries-for-Notebook-Computers-and-Mobile-Workstations-Due-to-Fire-and-Burn-Hazards

Frequently Asked Questions

What product was recalled? ▼
The recall expansion involves lithium-ion batteries for HP commercial notebook computers and mobile workstations were sold to businesses and other organizations. The batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series, 4xx G4 series), HPx360 (310 G2), HP Pavilion x360 11inch Notebook PC, HP 11 Notebook PC, HP ZBook (17 G3, and Studio G3) mobile workstations. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation, HP ProBook 4xx G5 series, HP ENVY 15, HP Mobile Thin Clients (mt21, mt22, and mt31), or for any of the products listed above.. Units affected: About 78,500 (In addition 50,000 were previously recalled in the U.S. in January 2018.).
Why was this product recalled? ▼
The lithium-ion batteries can overheat, posing fire and burn hazards.
What should consumers do? ▼
Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.
Which agency issued this recall? ▼
This recall was issued by the CPSC on March 12, 2019. Severity: Moderate. Recall number: 19079.

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