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CPSC Moderate Active

Bellman & Symfon Recalls Flash Receivers for Reduced Hearing Persons; Unit Can Fail to Alert in an Emergency

Reported: April 30, 2020 Initiated: April 30, 2020 #20114

Product Description

This recall involves the Flash Receiver (BE1442 MHz), which is sold as a part of the Bellman & Symfon's Visit smart home system. The flash receivers are intended to assist hearing-impaired consumers by alerting them with bright flashes of light when the doorbell or telephone rings or if a fire alarm sounds. The white devices measure about six inches tall and three inches wide and sits on a white cylinder base. The Bellman & Symfon logo is printed on the front of the unit. Only Bellman & Symfon flash receivers with following serial numbers are included in the recall: Affected Serial Numbers BE1442141400001 ~ BE1442141402040 BE1442174430001 ~ BE1442174433060 BE1442186360001 ~ BE1442186362040 BE1442188570001 ~ BE1442188571020 BE1442180030001 ~ BE1442180032550 BE1442180840001 ~ BE1442180842550 The serial number is printed on the body of the unit under the battery cover. The bar code with the product's serial number is located under the batteries.

Reason for Recall

The back-up battery can fail to fully charge resulting in the receiver not working as intended and failing to flash to alert hearing-impaired persons to an emergency.

Remedy

Consumers should immediately contact Bellman & Symfon to receive a free repair. Consumers can continue to use their Flash Receivers until they receive the free repair, but the firm advises in the meantime to unplug and re-plug their units to keep them properly powered.

Details

Units Affected
About 450
Official Source
https://www.cpsc.gov/Recalls/2020/Bellman-and-Symfon-Recalls-Flash-Receivers-for-Reduced-Hearing-Persons-Unit-Can-Fail-to-Alert-in-an-Emergency

Frequently Asked Questions

What product was recalled? ▼
This recall involves the Flash Receiver (BE1442 MHz), which is sold as a part of the Bellman & Symfon's Visit smart home system. The flash receivers are intended to assist hearing-impaired consumers by alerting them with bright flashes of light when the doorbell or telephone rings or if a fire alarm sounds. The white devices measure about six inches tall and three inches wide and sits on a white cylinder base. The Bellman & Symfon logo is printed on the front of the unit. Only Bellman & Symfon flash receivers with following serial numbers are included in the recall: Affected Serial Numbers BE1442141400001 ~ BE1442141402040 BE1442174430001 ~ BE1442174433060 BE1442186360001 ~ BE1442186362040 BE1442188570001 ~ BE1442188571020 BE1442180030001 ~ BE1442180032550 BE1442180840001 ~ BE1442180842550 The serial number is printed on the body of the unit under the battery cover. The bar code with the product's serial number is located under the batteries.. Recalled by Bellman & Symfon AB, of Sweden. Units affected: About 450.
Why was this product recalled? ▼
The back-up battery can fail to fully charge resulting in the receiver not working as intended and failing to flash to alert hearing-impaired persons to an emergency.
What should consumers do? ▼
Consumers should immediately contact Bellman & Symfon to receive a free repair. Consumers can continue to use their Flash Receivers until they receive the free repair, but the firm advises in the meantime to unplug and re-plug their units to keep them properly powered.
Which agency issued this recall? ▼
This recall was issued by the CPSC on April 30, 2020. Severity: Moderate. Recall number: 20114.

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