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Ring Recalls Video Doorbells (2nd Generation) Due to Fire Hazard

Reported: November 10, 2020 Initiated: November 10, 2020 #21028

Product Description

This recall involves Ring Video Doorbell (2nd Generation), model number 5UM5E5 smart doorbell cameras. The video doorbells have a blue ring at the front and come in two colors: "satin nickel" (black and silver) and "venetian bronze" (black and bronze). They were sold with a mounting bracket and a USB charging cable. The two-way audio doorbell can be hardwired or battery-powered and supports night vision. The Ring logo is printed on the bottom front of the doorbell and the model and S/N are on a label on the back of the doorbell and the outer packaging. Consumers can determine if their doorbell is included in this recall by entering the doorbell's serial number at http://support.ring.com/ring-2nd-gen-recall. Only Ring Video Doorbell (2nd Generation) models with certain serial numbers are included.

Reason for Recall

The video doorbell's battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards.

Remedy

Consumers should immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions or download them here. Consumers can check if their video doorbell is part of this recall through Ring's website or app.

Details

Units Affected
About 350,000 (In addition, about 8,700 were sold in Canada)
Official Source
https://www.cpsc.gov/Recalls/2021/Ring-Recalls-Video-Doorbells-2nd-Generation-Due-to-Fire-Hazard

Frequently Asked Questions

What product was recalled? ▼
This recall involves Ring Video Doorbell (2nd Generation), model number 5UM5E5 smart doorbell cameras. The video doorbells have a blue ring at the front and come in two colors: "satin nickel" (black and silver) and "venetian bronze" (black and bronze). They were sold with a mounting bracket and a USB charging cable. The two-way audio doorbell can be hardwired or battery-powered and supports night vision. The Ring logo is printed on the bottom front of the doorbell and the model and S/N are on a label on the back of the doorbell and the outer packaging. Consumers can determine if their doorbell is included in this recall by entering the doorbell's serial number at http://support.ring.com/ring-2nd-gen-recall. Only Ring Video Doorbell (2nd Generation) models with certain serial numbers are included.. Units affected: About 350,000 (In addition, about 8,700 were sold in Canada).
Why was this product recalled? ▼
The video doorbell's battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards.
What should consumers do? ▼
Consumers should immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions or download them here. Consumers can check if their video doorbell is part of this recall through Ring's website or app.
Which agency issued this recall? ▼
This recall was issued by the CPSC on November 10, 2020. Severity: Moderate. Recall number: 21028.

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