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CPSC Moderate Active

Emporia Recalls North America Smart Plugs Due to Electric Shock Hazard

Reported: September 7, 2023 Initiated: September 7, 2023 #23274

Product Description

This recall involves Emporia's North America Smart Plugs. The smart plugs have a white finish exterior. Emporia is printed on the front. The plugs allow consumers to monitor the energy use and control most home appliances with the Emporia App, including fans, lamps, humidifiers, and other electronics from a smartphone. This recall only affects the 120V North American plugs, the 240V EU. They measure approximately 3-1/2 inches wide, 1-1/2 inches high, and 1 inch deep. The smart plugs were sold individually or in multi-packs.

Reason for Recall

The recalled smart plugs are not adequately grounded and can pose an electric shock to the user.

Remedy

Consumers should immediately stop using the recalled smart plugs and contact Emporia to receive a full refund or a free replacement smart plug. Emporia will remotely disable the smart plug and consumers should discard the smart plug. The smart plug must be connected to the internet for remote disabling process to be effective. Consumers unable to connect to the internet to allow the remote disabling process can ship the item back to Emporia at no cost. Once the smart plug is disabled or returned to Emporia, a free replacement smart plug or a full refund will be issued.

Details

Units Affected
About 80,000
Official Source
https://www.cpsc.gov/Recalls/2023/Emporia-Recalls-North-America-Smart-Plugs-Due-to-Electric-Shock-Hazard

Frequently Asked Questions

What product was recalled? ▼
This recall involves Emporia's North America Smart Plugs. The smart plugs have a white finish exterior. Emporia is printed on the front. The plugs allow consumers to monitor the energy use and control most home appliances with the Emporia App, including fans, lamps, humidifiers, and other electronics from a smartphone. This recall only affects the 120V North American plugs, the 240V EU. They measure approximately 3-1/2 inches wide, 1-1/2 inches high, and 1 inch deep. The smart plugs were sold individually or in multi-packs.. Units affected: About 80,000.
Why was this product recalled? ▼
The recalled smart plugs are not adequately grounded and can pose an electric shock to the user.
What should consumers do? ▼
Consumers should immediately stop using the recalled smart plugs and contact Emporia to receive a full refund or a free replacement smart plug. Emporia will remotely disable the smart plug and consumers should discard the smart plug. The smart plug must be connected to the internet for remote disabling process to be effective. Consumers unable to connect to the internet to allow the remote disabling process can ship the item back to Emporia at no cost. Once the smart plug is disabled or returned to Emporia, a free replacement smart plug or a full refund will be issued.
Which agency issued this recall? ▼
This recall was issued by the CPSC on September 7, 2023. Severity: Moderate. Recall number: 23274.

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