PlainRecalls
CPSC Moderate Active

Nestlé USA Recalls Metallic Mugs Sold with Starbucks-Branded Gift Sets Due to Burn and Laceration Hazards

Reported: March 21, 2024 Initiated: March 21, 2024 #24171

Product Description

This recall involves four gift sets containing a ceramic mug with metallic coating that bears Starbucks branding. They were sold in 11 oz. and 16 oz. sizes as part of one of the following gift sets sold during the 2023 holiday season: Starbucks Holiday Gift Set with 2 Mugs, Starbucks Classic Hot Cocoa and Mug, Starbucks Peppermint and Classic Hot Cocoas and Mug, and Starbucks Holiday Blend Coffee and Mug.

Reason for Recall

If microwaved or filled with extremely hot liquid, the mugs can overheat or break, posing burn and laceration hazards.

Remedy

Consumers should immediately stop using the recalled mugs, and either return them to the place of purchase or contact Nestlé USA for a full refund. Consumers can receive a cash or gift card refund when they return the mug to the store where purchased, or a check from Nestlé USA when they visit https://www.nestleusa.com/info/contact-us-landing, scroll down to "Leave Us a Message", click on "Complaint", select "Recall" from the drop-down menu, attach a photo of the mug or the gift set identifier code, complete the form and hit send. Proof of purchase (receipt) is not required to receive a full refund.

Frequently Asked Questions

What product was recalled?
This recall involves four gift sets containing a ceramic mug with metallic coating that bears Starbucks branding. They were sold in 11 oz. and 16 oz. sizes as part of one of the following gift sets sold during the 2023 holiday season: Starbucks Holiday Gift Set with 2 Mugs, Starbucks Classic Hot Cocoa and Mug, Starbucks Peppermint and Classic Hot Cocoas and Mug, and Starbucks Holiday Blend Coffee and Mug.. Recalled by Nestlé USA Inc., of Arlington, Virginia. Units affected: About 440,500.
Why was this product recalled?
If microwaved or filled with extremely hot liquid, the mugs can overheat or break, posing burn and laceration hazards.
What should consumers do?
Consumers should immediately stop using the recalled mugs, and either return them to the place of purchase or contact Nestlé USA for a full refund. Consumers can receive a cash or gift card refund when they return the mug to the store where purchased, or a check from Nestlé USA when they visit https://www.nestleusa.com/info/contact-us-landing, scroll down to "Leave Us a Message", click on "Complaint", select "Recall" from the drop-down menu, attach a photo of the mug or the gift set identifier code, complete the form and hit send. Proof of purchase (receipt) is not required to receive a full refund.
Which agency issued this recall?
This recall was issued by the CPSC on March 21, 2024. Severity: Moderate. Recall number: 24171.