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NetZero USA Recalls High Bay LED Light Fixtures Due to Fire Hazard

Reported: December 5, 2024 Initiated: December 5, 2024 #25058

Product Description

This recall involves High-bay LED light fixtures that were sold in white, and are typically used in commercial settings, such as warehouses and facilities with high ceilings. The fixtures include Linear High Bay fixtures with 110, 160, 220 and 320 watts. The following model numbers are included in this recall: NZ 9110.3, NZ 9110.4, NZ-9110.5, NZ 9160.3, 9160.4, NZ 9220.3, NZ 9220.4, NZ 9220.5, NZ 9321.3, NZ9321.3, NZ 9321.4, NZ 9321.5. The model name and number can be found on a label on the back of the recalled fixtures.

Reason for Recall

The plastic pins securing the LED light fixture can degrade, allowing the electrically charged LED board to come loose and contact items nearby that can catch fire, posing a fire hazard.

Remedy

Consumers should immediately stop using the High Bay LED light fixture that shows any sign of a loose LED board or discoloration of the lens and turn the circuit off. Customers can contact NetZero USA to schedule a free inspection and on-site repair to replace the plastic pins or replace the LED board. NetZero is contacting all known purchasers.

Details

Units Affected
About 13,000
Official Source
https://www.cpsc.gov/Recalls/2025/NetZero-USA-Recalls-High-Bay-LED-Light-Fixtures-Due-to-Fire-Hazard

Frequently Asked Questions

What product was recalled? ▼
This recall involves High-bay LED light fixtures that were sold in white, and are typically used in commercial settings, such as warehouses and facilities with high ceilings. The fixtures include Linear High Bay fixtures with 110, 160, 220 and 320 watts. The following model numbers are included in this recall: NZ 9110.3, NZ 9110.4, NZ-9110.5, NZ 9160.3, 9160.4, NZ 9220.3, NZ 9220.4, NZ 9220.5, NZ 9321.3, NZ9321.3, NZ 9321.4, NZ 9321.5. The model name and number can be found on a label on the back of the recalled fixtures.. Units affected: About 13,000.
Why was this product recalled? ▼
The plastic pins securing the LED light fixture can degrade, allowing the electrically charged LED board to come loose and contact items nearby that can catch fire, posing a fire hazard.
What should consumers do? ▼
Consumers should immediately stop using the High Bay LED light fixture that shows any sign of a loose LED board or discoloration of the lens and turn the circuit off. Customers can contact NetZero USA to schedule a free inspection and on-site repair to replace the plastic pins or replace the LED board. NetZero is contacting all known purchasers.
Which agency issued this recall? ▼
This recall was issued by the CPSC on December 5, 2024. Severity: Moderate. Recall number: 25058.

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