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AmesburyTruth Recalls Ashland Casement Window Hinge Tracks Due to Impact Injury Hazard

Reported: April 3, 2025 Initiated: April 3, 2025 #25212

Product Description

This recall involves Ashland 10-inch and 14-inch two-bar right-hand and left-hand casement window hinge tracks installed in windows to allow the windows to be cranked opened and closed. The casement window hinge tracks include part numbers 2003558, 2003559, 2004271 and 2004272. These products can be identified by locating "R10," "L10," "R14" or "L14" located on the face of the casement window hinge track. These hinge tracks were manufactured and sold to residential and commercial window manufacturers in boxes dated April 2024 through December 2024.

Reason for Recall

The metal sliding arm can disengage from the hinge track causing the window sash to fall, posing an impact injury hazard to consumers.

Remedy

Consumers should leave windows in the closed and locked positions and immediately contact AmesburyTruth to coordinate a free window inspection by a professional, who will install free replacement hinge tracks for those with a manufacturing defect.

Frequently Asked Questions

What product was recalled?
This recall involves Ashland 10-inch and 14-inch two-bar right-hand and left-hand casement window hinge tracks installed in windows to allow the windows to be cranked opened and closed. The casement window hinge tracks include part numbers 2003558, 2003559, 2004271 and 2004272. These products can be identified by locating "R10," "L10," "R14" or "L14" located on the face of the casement window hinge track. These hinge tracks were manufactured and sold to residential and commercial window manufacturers in boxes dated April 2024 through December 2024.. Recalled by Amesbury Industries Inc., d/b/a AmesburyTruth, of Houston, Texas. Units affected: About 200,000.
Why was this product recalled?
The metal sliding arm can disengage from the hinge track causing the window sash to fall, posing an impact injury hazard to consumers.
What should consumers do?
Consumers should leave windows in the closed and locked positions and immediately contact AmesburyTruth to coordinate a free window inspection by a professional, who will install free replacement hinge tracks for those with a manufacturing defect.
Which agency issued this recall?
This recall was issued by the CPSC on April 3, 2025. Severity: Moderate. Recall number: 25212.