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CPSC Moderate Active

Viewrail Recalls Electronic LED Modules used with Floating Stairs and Rails Due to Fire Hazard

Reported: August 14, 2025 Initiated: August 14, 2025 #25436

Product Description

This recall involves an electronic module for LEDs used to control lighting with floating stairs and rails. The module is located inside the metal stringer tube on the back of the stairs. The module is rectangular and white in color with model number "E2-WR" located on the front. The modules are accessories that came with the floating stairs and/or rails with LED lighting when requested by consumers.

Reason for Recall

The LED module can overheat, causing it to melt, posing a fire hazard.

Remedy

Consumers should contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Alternatively, consumers can request a refund for the module only in the form of a refund check. Consumers will receive the amount on the purchase receipt, or the sales price for the module, if no receipt is provided.

Frequently Asked Questions

What product was recalled?
This recall involves an electronic module for LEDs used to control lighting with floating stairs and rails. The module is located inside the metal stringer tube on the back of the stairs. The module is rectangular and white in color with model number "E2-WR" located on the front. The modules are accessories that came with the floating stairs and/or rails with LED lighting when requested by consumers.. Units affected: About 2,720.
Why was this product recalled?
The LED module can overheat, causing it to melt, posing a fire hazard.
What should consumers do?
Consumers should contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Alternatively, consumers can request a refund for the module only in the form of a refund check. Consumers will receive the amount on the purchase receipt, or the sales price for the module, if no receipt is provided.
Which agency issued this recall?
This recall was issued by the CPSC on August 14, 2025. Severity: Moderate. Recall number: 25436.