PlainRecalls
FDA Devices Moderate Class II Ongoing

Philips Smart-Hopping 2.0 AP 1.4 GHz. Model Number: 867216

Reported: December 25, 2024 Initiated: November 20, 2024 #Z-0686-2025

Product Description

Philips Smart-Hopping 2.0 AP 1.4 GHz. Model Number: 867216

Reason for Recall

The following four issues are included: 1. Certain Channel Settings may result in an Access Point preventing a connected client device from roaming to another Access Point potentially causing the client device to appear to drop out from the network. 2. if the Access Point experiences a disconnection from the Access Point Controller exceeding 4 minutes, the Access Point may not transition through the desired state to all for clean reconnection of the client radio link. 3. Potential to experience higher than expected data dropouts, device disassociations/reassociations for their wireless clients, and frequent "Loss of AP" alerts. 4. Potential for the Smart-hopping Access Point is affected by a software issue where the Access Point will resent after 82.85 days when the frame counter reaches its limit. This causes the latest synchronization check to fail and potential for loss of patient data.

Details

Recalling Firm
Philips North America Llc
Units Affected
4,811 units
Distribution
Nationwide distribution
Location
Cambridge, MA

Frequently Asked Questions

What product was recalled?
Philips Smart-Hopping 2.0 AP 1.4 GHz. Model Number: 867216. Recalled by Philips North America Llc. Units affected: 4,811 units.
Why was this product recalled?
The following four issues are included: 1. Certain Channel Settings may result in an Access Point preventing a connected client device from roaming to another Access Point potentially causing the client device to appear to drop out from the network. 2. if the Access Point experiences a disconnection from the Access Point Controller exceeding 4 minutes, the Access Point may not transition through the desired state to all for clean reconnection of the client radio link. 3. Potential to experience higher than expected data dropouts, device disassociations/reassociations for their wireless clients, and frequent "Loss of AP" alerts. 4. Potential for the Smart-hopping Access Point is affected by a software issue where the Access Point will resent after 82.85 days when the frame counter reaches its limit. This causes the latest synchronization check to fail and potential for loss of patient data.
Which agency issued this recall?
This recall was issued by the FDA Devices on December 25, 2024. Severity: Moderate. Recall number: Z-0686-2025.