PlainRecalls
FDA Devices Moderate Class II Ongoing

CareEvent Event Management System, Model Numbers 866435 and 866436 (CareEvent Upgrade), Software Version Number C.03.X

Reported: April 3, 2024 Initiated: February 28, 2024 #Z-1387-2024

Product Description

CareEvent Event Management System, Model Numbers 866435 and 866436 (CareEvent Upgrade), Software Version Number C.03.X

Reason for Recall

It was found that the Care Assist mobile application (version 4.1.1 and earlier) would not play custom ringtones when iOS device screens were locked with a passcode.

Details

Recalling Firm
Philips North America
Units Affected
2,323 Units
Distribution
Worldwide - US Nationwide distribution.
Location
Cambridge, MA

Frequently Asked Questions

What product was recalled?
CareEvent Event Management System, Model Numbers 866435 and 866436 (CareEvent Upgrade), Software Version Number C.03.X. Recalled by Philips North America. Units affected: 2,323 Units.
Why was this product recalled?
It was found that the Care Assist mobile application (version 4.1.1 and earlier) would not play custom ringtones when iOS device screens were locked with a passcode.
Which agency issued this recall?
This recall was issued by the FDA Devices on April 3, 2024. Severity: Moderate. Recall number: Z-1387-2024.